Over the Counter
If you are the candidate and you don’t have SingPass, you can have your Work Holiday Pass issued over the counter at the Employment Pass Services Centre.
You must make an appointment for the pass to be issued.
Bring these documents for your visit:
- Completed card delivery form.
- Supporting documents (see what you’ll need).
What you’ll need
You will need the following for the pass to be issued:
- Candidate’s passport details.
- Details of the candidate’s current Short Term Visit Pass or immigration pass.
- Candidate’s residential address in Singapore.
- A local address where MOM can deliver the card.
- Contact details of at least one authorised recipient to receive an SMS or email alert with delivery details.
You may also need copies of these documents:
- Disembarkation/Embarkation card (IMM27).
- Completed declaration form attached with the candidate’s in-principle approval letter.
- Proof of return in the form of air, rail or ferry ticket showing that the candidate will leave Singapore by end of the 6-month validity.
Register fingerprints and photo
When: Within 2 weeks after pass is issued (if required)
Check the notification letter for whether you need to register your fingerprints and photo. First-time candidates or those whose last registration was more than 5 years ago will need to register.
For registration, you or your employment agent must make an appointment for you to visit EPSC. You need to register within 2 weeks after the pass is issued.
Bring along these documents for the appointment:
- Original passport.
- Appointment letter.
- Notification letter.
- Documents listed in the IPA letter and notification letter.
Receive the Work Holiday Pass card
When: 4 working days after registration or document verification
MOM will deliver the card to the given address 4 working days after you register and get your documents verified at EPSC.
If you don’t need to register, MOM will deliver the card 4 working days after checking your documents.
The authorised recipients will get an SMS or email with the delivery details at least 1 day before the delivery.
You can also check the card delivery details in EP Online.
Download SGWorkPass to scan QR code on your new card to check status, expiry date and more.
If card delivery fails
After two unsuccessful deliveries, you’ll have to collect the card at EPSC.
You or an authorised person can collect it 3 working days after the second attempted delivery. You don’t need an appointment.
Bring along these documents for the visit:
- Candidate’s original passport.
- Notification letter.
- (If an authorised person is collecting) the completed authorisation form for card collection at EPSC.