Achi Biz ServicesEmployment Agency Guide

Employment Agency Services In Singapore

ACHI BIZ is generally called as Corporate Services Provider [CSP] duly registered with The Registrar, Accounting and Corporate Regulatory Authority (ACRA) with name of ACHI BIZ SERVICES PTE. LTD. (UEN: 201415822C).

ACHI BIZ is emerging as an Employment Cum Recruitment Agency viz. ACHI BIZ SERVICES PTE. LTD. duly registered (18C9185) with Ministry Of Manpower (MOM) and has committed to provide the global recruitment services to both Employees and Employers with true honesty and high level of trustworthy.

ACHI BIZ is providing the access to GUIDES for Services which are carried out by our professional team members and resources for the individuals, entrepreneurs and companies who are willing to set-up the businesses and migrate to Lion City.

ACHI BIZ offers custom services based on the needs of businesses ranging from small to mid-sized different types of firms and entities currently in Singapore with planning of expansions globally.

At ACHI BIZ, we provide a trustworthy & honesty Employment and Recruitment Agency services.

Fair Employment Practices in Singapore

ACHI BIZ SERVICES PTE. LTD. has taken the “Pledge of Fair Employment Practices”.

Signing the Employers’ Pledge means that we agree with the principles of fair employment and that we will work towards adopting these principles in the management of our human resources.

The 5 key principles of Fair Employment Practices are:

- Recruit and select employees on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.
- Treat employees fairly and with respect and implement progressive human resource management systems.
- Provide employees with equal opportunity to be considered for training and development based on their strengths and needs to help them achieve their full potential.
- Reward employees fairly based on their ability, performance, contribution and experience.
- Comply with the labour laws and abide by the Tripartite Guidelines on Fair Employment Practices.

What are the vaccination requirements to apply for or renew MOM passes

Pass holders (work pass holders, dependants and helpers) must fulfil the COVID-19 vaccination requirements to apply for or renew passes.

From 27 April 2023, all migrant workers (including those on transfers) need to meet both criteria below before getting their Work Permits issued. They must:

Be fully vaccinated.
Get their overseas vaccination records updated in the National Immunisation Registry (NIR). This can be done when they are taking their pre-employment medical examination.

Click here to refer to the vaccination requirements for more details.

Click here to refer to FAQ for vaccination requirements.


	Watch Video on the Key Facts about all the (Work) Passes (Excluding Training Passes) issued by MOM in Singapore
	Types of Sectors available in Singapore
	What are the types of Work Passes & Work Permits available in Singapore? (To download in PDF with Key Facts with Links & QR Codes): Passes For Professionals Passes For Skilled and Semi-Skilled Workers Passes For Family Members Passes For Students Exemptions and working while on a visit pass
	Comparison of all Professional Passes (EntrePass, EP. PEP, Tech.Pass & ONE Pass
	Comparison of All Skilled & Semi-Skilled Work Passes And Work Permits (S Pass, WP-FW, WP-FDW, WP-CN & WP-PA) In Singapore


	Learn more about Calculation of Quota for S Pass & Work Permit holders
	Learn more about Facts on Local Qualifying Salary (LQS) for calculating Quota for Work Permit and S pass holders
	Learn more about S Pass quota and levy requirements
	Learn more about Work Permit quota and levy requirements
	Sample copy of passes issued by MOM


	Click here to learn about the Leading Fair Employment Practices Handbook which outlines best practices from leading organisations in Singapore. Useful and practical tips on how to effectively introduce fair employment practices are also provided.
	Click here to learn more about the Guide on Employment Laws in Singapore

Learn about Employment Act (Brief Only)
Learn about Employment of Foreign Manpower Act (EFMA)
Learn about Guidelines for employers of Work Permit and S Pass holders – How to calculate your quota and levy bill
Learn about Contract Of Service
Learn about requirements for driving on public roads by the work pass holders in Singapore.
Learn about Registration & Withdrawal of self-exclusion listing for loans from Licensed Moneylenders
Click here to learn about detailed FAQ pertaining to COVID-19 Guidelines
Click here to learn about Tripartite Guidelines And Advisories


	Click here to learn the SUMMARY of Privileges of Permanent Residency (PR) and comparison with Foreigners (EP/PEP/EntrePass).
	Click here to learn the SUMMARY of Privileges of Singapore Citizenship And COMPARISON with PR and Foreigners.

Help Centres for Migrant Workers and Helplines for those who are having difficulties in life and/or workplaces:
Click here to download the list of Help Centres for Migrant Workers (including Helpers)
Click here to download the list of Helplines for those who are having difficulties in life and/or workplaces.

Employment Agency Fees & PDPA Regulations

Employment Agency (EA

Agency fee: Know the limits: How much you should pay your employment agency.
No licence, walk away: Always check if your employment agency is licensed with MOM.
Check your Employment Agency licence at:
https://bit.ly/37N94oJ

Are employment agencies allowed to collect personal data such as NRIC or FIN?

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above.

PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

Note: EA must not share such personal data with any other parties, including EA’s clients.

Safe@Work & SGWorkPass to check AccessCode status

What is Safe@Work?

Employers can view and update the rest day of your Work Permit, S Pass and Employment Pass holders, and view their AccessCode.

Safe@Work only shows Work Permit, S Pass and Employment Pass holders with valid work passes employed by your company.

Passes with the following status will not be shown:

Cancelled
Expired
Revoked
Not issued

Non-MOM issued passes are also not listed as you don’t need to provide MOM with their rest day information.

You should log in to WP Online (for Work Permit holders) or EP Online (for S Pass holders) to verify your workers’ pass validity status.

Once you have re-validated your workers passes, you will find their particulars when you log in to Safe@Work.

Click here to learn about Safe@Work

FAQs on using SGWorkPass to check AccessCode status

Foreign workers must use SGWorkPass to check if they can leave their residence for work.

Click here to learn about AccessCode Check

Manpower for Strategic Economic Priorities Scheme (M-SEP)

The M-SEP scheme supports the growth of businesses that contribute to Singapore’s strategic economic priorities through ambitious investment, innovation, or internationalisation activities.

What is called Manpower for Strategic Economic Priorities Scheme (M-SEP)?

The M-SEP scheme gives firms some flexibility to temporarily hire S Pass and Work Permit holders above their existing Dependency Ratio Ceiling (DRC) and S Pass sub-DRC. Eligible firms can obtain additional S Pass and Work Permit quota up to 5% of their base workforce headcount, subject to a cap of 50 workers per firm and fulfilment of the commitments listed below.

Condition 1: Participate in one of the following key economic priorities:

Promote investments which support Singapore’s hub strategy
Promote innovation or Research & Development (R&D)
Support internationalization

Note: The list of initiatives and specified economic criteria will be updated from time to time.

Condition 2: Commit to hiring or training locals

Renewal thereafter is conditional on firms’ continuous fulfilment of the eligibility criteria.

Click here to learn more about M-SEP

WORK PASSES AND PERMITS

All foreigners who intend to work in Singapore must have a valid pass (commonly known as a work visa) before they start work. If any employer is engaging the foreigners to work in Singapore, then the employer must ensure that the foreigners hold a valid work pass.

There are various types of Work Passes available in Singapore which are categorized according to the merits which meet the requirements of nature of jobs.

The common Work Passes are available to Professionals, Skilled & Semi-Skilled Workers, Students, Family Members of Work Pass holders and Exemptions & Working While On A Visit. Please refer to the Guides according to your educational qualifications, overseas experiences, Singapore experiences, job offer with appropriate position & remuneration perks and other merits.

Please refer to the categorised Comparisons of Work Passes as they are made available to anyone from highly educated Professionals to basic educated workers according to the criteria set by the Ministry Of Manpower (MOM) in Singapore.

Work Pass Accounts Registration (WPAR): EP eService (formerly EPOL) & WPOL

What is WPAR?: Work Pass Account Registration (WPAR) is a portal for business employers to register for online accounts, including Work Permit Online (WPOL), Employment Pass Online (EPOL) and declaring your business activity. Note: Employment agencies will not be able to use WPAR to set up accounts to transact on behalf of their clients.

Declare business activity: Any entity willing to hire foreign employees must declare their business activities with MOM in order to determine the Sector.

What is EP eService (formerly EPOL)?: Employment Pass (EP) eService (formerly EP Online or EPOL). Employers or employment agents (EAs) can use EP eService on myMOM Portal to apply, renew, appeal, issue, cancel, withdraw, or replace a pass (all pass types except Work Permit) and view the details of their transactions and organisation’s profile. Pass holders can use EP eService to update passport and contact details.

Available transactions at EP eServices at:

https://www.mom.gov.sg/eservices/services/employment-pass-eservice

Access Organisation Profile (including details such as financial, S Pass quota and S Pass holders’ levy)
Access Pass Holder’s Profile
Appeal for Employment Pass (EP) or S Pass
Appeal for Training Employment Pass (TEP), Dependant’s Pass (DP) or Long-Term Visit Pass (LTVP)
Apply for Employment Pass (EP), S Pass, Dependant’s Pass (DP), Training Employment Pass (TEP), Long-Term Visit Pass (LTVP) or Letter of Consent (LOC)
Apply for Training Employment Pass (TEP)
Cancel an In-Principle Approval (IPA)
Check the address declared for card delivery
Check the status of card delivery
Check the status of submitted Application/Renewal/Appeal/Issuance
Extend In-Principle Approval (IPA) Validity
Issuance of Employment Pass (EP), Personalised Employment Pass (PEP), EntrePass, Overseas Networks & Expertise Pass (ONE Pass), Tech.Pass, S Pass, Work Holiday Pass (under Work Holiday Programme) (WHP), Work Holiday Pass (under Work and Holiday Visa Programme) (WHVP), Dependant’s Pass (DP), Long-Term Visit Pass (LTVP) or Training Employment Pass (TEP)
Renewal of Dependant’s Pass (DP) or Long-Term Visit Pass (LTVP)
Renewal of Letter of Consent (LOC)
Request a Card Replacement
Retrieve In-Principle Approval (IPA) Letter
Update Contact Details
Update Travel Document Details
View Payment Records
Withdraw a Transaction

Click here to view or download MOM’s eService Guide dated 26-May-2023

What is WPOL?: Work Permit Online services (Services related to Work Permit, checking of local work force, foreign workers quota, etc)

Processing duration

Creation of EP eService (fka: EPOL) is generally immediately approved online.

Creation of WPOL usually takes 1 week (2 to 5 working days) for processing which is subject to any additional supporting documents. When any additional supporting documents are required then MOM generally takes 7 working days for processing it after submission of such additional documents. (Eg. SFA licence may be required for beverage manufacturing entity). The outcome of creation of WPOL will be received by email from MOM.

Once, the required EP eService (fka: EPOL) &/Or WPOL is created successfully with approval, then the entity may start to apply for foreign employees.

Log in once every 3 months

You should log in at least once every 3 months to ensure there are no irregular transactions. Otherwise, your account will be terminated by MOM.

No need to endorse forms using a company stamp / rubber stamp

You don’t need to endorse forms using your company stamp / rubber stamp. If the form still has the company stamp section, please ignore it.

Upgrading of eService by MOM

MOM is upgrading eServices in phases:

Transactions	Availability
Apply, Enquire and Cancel	Every day, except 3am to 4am.
Renew and Issue	Every day, except 3am to 4am.
Remaining services	Monday to Saturday: 8am to 10pm Except public holidays.

Processing Time for Work Passes

Applications for different work passes are processed with different duration by MOM (Ministry Of Manpower).

If there is any appeal made then MOM would generally take the same duration of processing time for application.

Work Pass: Application & Renewal (where applicable)	Online	Manual
Employment Pass (EP)	- Within 10 Business Days	- Not Applicable
EntrePass	- Within 8 Weeks	- Not Applicable
Not Applicable	- Within 8 Weeks	- Not Applicable
Tech.Pass	- Around 8 Weeks	- Not Applicable
Overseas Networks & Expertise Pass (ONE Pass) Dependant’s Pass (DP) & Long Term Visit Pass (LTVP) of ONE Pass holders	- Within 4 Weeks	- Not Applicable
S Pass	- Within 3 Weeks	- Not Applicable
Work Permit (WP)	- Within 1 Week	- Not Applicable
Dependant’s Pass (DP) (For Dependants of EP or S Pass)	- Within 3 Weeks	- Not Applicable
Dependant’s Pass (DP) (For Dependants of EP-Sponsorship, PEP or EntrePass)	- Within 8 Weeks	- Not Applicable
Long Term Visit Pass (LTVP) (For Dependants of EP or S Pass)	- Within 3 Weeks	- Not Applicable
Long Term Visit Pass (LTVP) (For Dependants of EP-Sponsorship, PEP or EntrePass)	- Within 8 Weeks	- Not Applicable
Letter Of Consent (LOC For LTVP / LTVP+ (Issued by ICA) Holders)	- Within 1 Week	- Not Applicable
Initial Request To Apply LOC For DP Holders who are Business Owners	- Within 1 Week	- Not Applicable
LOC For Business Owners who are DP Holders (of EP)	- Within 3 Weeks	- Not Applicable
Work Holiday Pass (WHP)	- Within 3 Weeks	- Not Applicable

Note:

PEP, Initial Request to apply LOC, WHP and WHVP are not subject to renewal.
Most of the cases are processed within the duration however some may take longer than usual which depend on the complexities of the cases.
Manual applications for passes are subject to availability and MOM’s digitilisation policies.
MOM has stopped accepting manual application for most types of passes from 01 June 2015.
You may apply for the above types of passes electronically by first registering for an EP eService (formerly EPOL) or WPOL account and then apply for the passes using the account.

Update UEN or submit supporting documents for online account matters

How to notify MOM in case of your entity’s data is not found in MOM’s portal?

When is newly registered entity updated by MOM?

For newly registered companies, your UEN profile will be automatically updated in MOM records by the 6th working day of next month. There is no need to submit this form to update your UEN profile.

However, you may need to update MOM manually with your new entity’s data when:

You intend to apply for any work pass before auto syncing from ACRA records is taking place by the 6th working day of next month.
There is no local employee employed but applying for LOC for LTVP / LTVP+ / DP holders.
There is still the newly registered entity’s data missing even after the 6th working day of next month.

Notify MOM to update new entity’s Unique Entity Number (UEN) or submit documents
Which Form to submit?	https://bit.ly/2VitaB5
Purpose to submit?	Update new entity’s Unique Entity Number (UEN) Submit supporting documents requested by MOM for online account related matters
Who can submit?	Your Business; or The authorised Employment Agency (EA)
What to submit to update UEN?	You will need to upload documents confirming the new UEN (e.g. ACRA Business Profile / aka: BizFile).
Size limit for supporting documents	If you have multiple documents, please combine and upload them as 1 document. File size limit: 7MB.
How long it takes for processing	Within 2 weeks.
Mode of outcome after processing	By Email.
Is authorisation required?	Employment agents and third-party service providers must obtain the employers’ written authorisation before submitting this Form.